Helpful information about sizing, wear expectations, shipping, and returns to support a confident purchase decision.
Frequently Asked Questions
What should I expect when wearing BALANZ Orthotics?
Most patients experience noticeable improvement within the first 30 days of consistent use.
Temporary mild discomfort may occur during the adjustment period as previously underactive muscles begin to engage and alignment improves.
Wearing the orthotics daily for up to 90 days typically provides the best long-term results and pain relief.
Is there a break-in period?
Some users may feel temporary discomfort in areas such as the inner knees, thighs, or hips as the body adapts to improved biomechanical positioning.
This adjustment phase is normal and generally resolves as movement patterns stabilize.
Consistent daily wear is recommended for optimal outcomes.
How do I choose my size?
BALANZ Orthotics are designed for precise alignment and may appear longer than traditional insoles.
Customers should order their regular shoe size.
Each device is calibrated to end just before the first and fifth metatarsophalangeal joint regions, allowing natural toe function while supporting rear-foot alignment.
The three-quarter shell design fits most athletic, casual, and work shoes.
If you are between sizes or unsure, our team is available to assist.
What types of shoes are compatible?
BALANZ Orthotics insoles are suitable for:
• Athletic shoes
• Casual footwear
• Most work shoes
They are not designed for narrow dress shoes or high-heel styles.
How should I care for my orthotics?
Clean gently using a damp cloth and allow to air dry.
Avoid prolonged exposure to excessive heat or moisture.
Daily wear is recommended to maintain alignment benefits.
Where do you ship?
Orders are currently shipped within the United States using major carriers such as UPS or FedEx.
Shipping rates are calculated at checkout.
Is there a guarantee?
BALANZ Orthotics are backed by a 90-day money-back guarantee when worn consistently as directed.
If you are not satisfied after the adjustment period, the orthotics may be returned for a refund.
Shoes are non-returnable once soles show visible signs of wear.
Our goal is to support long-term pain relief and improved movement — not temporary comfort alone.
Important Medical Disclaimer
Temporary discomfort may occur as muscles activate and movement patterns improve.
BALA-NZ Orthotics are not intended to replace professional medical diagnosis or treatment.
If pain persists or worsens, consult a qualified healthcare provider.
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